Refund policy
Returns & Refunds
We want you to love your granola. If something isn’t right, please get in touch and we’ll do our best to make it right.
Returns
As our products are perishable food items, we’re unable to accept returns once the packaging has been opened. However, if your order arrives damaged, incorrect, or not up to our usual standard, please contact us within 7 days of delivery and we’ll happily arrange a replacement or refund.
To start a return or discuss an issue, please email klaudia@nakatomisgranola.com with your order number, a description of the issue, and a photo if applicable.
If we ask you to return any unopened items, please send them to:
The Lodge, Taunton, ENG, TA3 7AN, United Kingdom
Please note: items sent back to us without prior approval won’t be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us right away if it’s damaged, faulty, or incorrect — we’ll evaluate the issue and arrange a replacement or refund as quickly as possible.
Non-Returnable Items
Because our granola is freshly made and perishable, we can’t accept returns for:
- Opened or partially consumed products
- Items purchased on sale or as part of a promotion
- Gift cards
Refunds
Once we’ve reviewed your request, we’ll let you know whether your refund has been approved. If approved, refunds will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take a few extra days to show the refund in your account.
Questions?
We’re always happy to help. You can contact us anytime at klaudia@nakatomisgranola.com